![]() ![]() ![]() ![]() So I sold a Playstation 5 on Dec.16 and after I shipped the console the buyer messaged me and asked me do i accept returns because the price of the consoles has dropped and he has found one cheaper and I explained to him that this is isn't a reason for an return so he opens an item not received case Ebay closes the case in my favor because the item had been delivered an signed for.So he comes back a month later (JAN 16) an opens an item isn't as described case in which ebay states to me that i now have to accept the return and issue an refund (which was not a problem)but i didnt know how to print an return label through the shipping portal (IN WHICH I WAS TOLD TO USE BY THE AGENT) so i decided to contact ebay for instructions on how to create the label and the AGENT told me the the case was already closed in my favor and NOT to issue the refund nor issue the label and that the buyer will be keeping the console and i asked ARE YOUR SURE? AGENT GOES IM POSTIVE IS THERE ANY THING ELSE I CAN HELP YOU WITH I SAY NO THAT IS IT AND THE AGENT GOES GREAT THANK YOU FOR CHOSING EBAY AND HAVE A NICE DAY.2 DAYS LATER 800 DOLLARS WAS DEDUCTED FROM MY ACCOUNT AND REFUNDED TO THE BUYER BECAUSE I DIDN'T SEND A RETURN LABEL IN TIME AND HE WAS ALSO TOLD HE CAN KEEP THE CONSOLE DUE TO EBAY MONEY BACK GUARNTEE POLICY SO NOW IM OUT OF 800 DOLLARS AND A PLAYSTATION 5 AND EBAY REFUSES TO OPEN AN APPEAL EVEN AFTER LISTENING TO AN RECORDED PHONE CALL OF THE AGENT TELLING ME NOT TO SEND THE LABEL OR ISSUE THE REFUND I'VE MADE COUNTLESS CALLS AN EBAY REFUSES TO EVEN CONSIDERING LOOKING INTO THE CASE AND NOW BECAUSE OF THEIR NEGLIGENCE THE BUYER AUTOMATICALLY WON LEAVING ME THE SHORT END OF THE STICK I'VE HEARD OF STORIES LIKE THIS BUT NEVER THOUGHT I'D BE PART OF ONE AFTER 7 YEARS.SO LOST AND DISAPPOINTED AND BROKE.IF ANYONE OUT THERE CAN HELP OR HAS EXPERIENCE IN A SIMILAR CASE PLEASE HELP. ![]()
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